Complaint Channels Coppermetal
Compliance with the code of conduct and internal rules is a top priority at Coppermetal. We believe that we can only prevent damages to our company, our employees and our business partners if the rules and standards are respected. Misconduct must be quickly recognized, prosecuted, and immediately remedied. Complaints can be made at any time, and our system ensures the greatest possible protection for whistleblowers and those involved. The complaint channel is available for all those involved in the business chain of Coppermetal: Suppliers, customers, business partners, officers, managers, coordinators, leaders, and all employees, regardless of their position. There will be strict confidentiality and secrecy throughout the investigation process, and information will be reviewed in a fair, prompt, and sensitive manner.
To assist in the fight against fraud, corruption, and
deviations of behavior in general at Coppermetal.
Topics that may be covered in this channel:
- a. Harassment (moral and sexual)
- b. Corruption (active and passive)
- c. Frauds in internal processes
- d. Failure to comply with legislation or internal policies/guidelines
- e. Failure to comply with ethical standards
- f. Conflict of interest
- g. Misuse of company or brand assets
- h. Mishandling of confidential information
- i. Environmental incidents
Any complaints that does not fall under the above topics and that is related to the quality of the product, service, and support, we recommend that contact is made with the Quality sector.
All those involved in the business chain of Coppermetal: Suppliers, customers, business partners, officers, managers, coordinators, leaders, and all employees, regardless of their position.
- a. The channel is available 24 hours a day, 7 days a week
- b. Information is treated in a strictly confidential manner
- c. If requested, anonymity is ensured
- d. There are no retaliations for the whistleblower and the accused
Form
Rua Neuchatel, 369 – Capela do Socorro
Cep 04781-030 – São Paulo – SP
Phone
+55 11 5547-8366